SHIPPING, DELIVERY & RETURNS
We ship our product of the month to our customers all over Australia using Australia Post.
If you live inside of NSW, the expected delivery time to Metro areas is up to 2 business days. To rural areas, it can take up to 5 business days.
To the rest of Australia, delivery is expected to take 3-6 days in Metro areas, and longer for Rural areas.
Tracking information will be available once your order has been packed and lodged with Australia Post and you can track your order through the customer area of our website.
We are happy to offer our customers free shipping, always.
We make every effort to ensure the quality and consistency of our products, however if you do need to return an item, please do the following:
- Send an email to firstname.lastname@example.org
- Tell us the reason for the return (it will help us to do better next time!)
- Items can be returned back to us for a store credit which is valid for 6 months.
- Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and in its original packaging.
- Sale items cannot be returned for a refund, sorry girlfriend.
- You can post your return back within 14 days of receiving your items.
- You will need to cover the cost of return postage.
- Once received, we will send you a notification email and issue you a store credit to the same value OR an exchange if you simply need a different size*
*subject to stock availability.
Faulty ItemsIf you receive a faulty item, please send an email to email@example.com
- Attach: clear photos of the fault/s (include a pic of yourself too if you’re in selfie mode)
- Subject line: include your name, item type and order number
- An exchange, full refund or store credit to the same value will be issued on faulty items
- Refunds will be issued via the payment method used for the initial purchase
If you still require assistance with an issue not addressed on the form, please email firstname.lastname@example.org.
Postal Address for Returns or Exchanges
YOU DO YOU RETURNS
2/40 East Esplanade
Manly NSW 2095